FAQ
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Need assistance? Our team is happy to help with product selection, installation tips, or anything else.
Color variations between digital screens and printed products can occur due to individual display settings and calibration differences. Material choice may also influence color appearance. For color-critical projects, we recommend ordering samples to ensure accuracy before placing your full order.
Yes, our wallpapers can be used in various environments including moderate humidity areas. Different materials offer varying levels of moisture resistance. Please visit our Materials section for detailed specifications and performance characteristics of each material type, or contact our technical team for specific project guidance.
Yes, we provide custom design services for unique projects. Our design team can work with your concepts, brand guidelines, or collaborate on entirely new creations. Custom design services include consultation, concept development, and final artwork preparation.
There is no minimum order requirement. However, orders over 50 m² qualify for volume pricing discounts. Large-scale hospitality and commercial projects receive additional benefits including dedicated project management and priority production scheduling.
When uploading custom images, our system includes a real-time quality meter that indicates whether your image resolution meets our printing standards. Orders cannot be completed with insufficient image quality, ensuring optimal results.
Absolutely. Our wallpapers are specifically designed for hospitality, retail, and commercial applications. They offer exceptional durability, easy maintenance, and are engineered to withstand high-traffic environments while maintaining their aesthetic appeal.
We recommend adding 3-5 inches extra to both width and height measurements. This ensures perfect coverage and accounts for walls that may not be perfectly straight or square, which is common in most installations.
Absolutely. We specialize in transforming your custom artwork, photographs, or brand imagery into premium wallpaper. Our design team will work with you to optimize your images for print quality and can provide technical guidance on resolution requirements.
We accept high-resolution files in JPEG, PNG, TIFF, PDF, and AI formats. For optimal results, we recommend vector files (AI, PDF) or high-resolution raster images at 300 DPI minimum. Our upload system will verify quality before accepting your order.
Yes, we can provide fire-resistant treatments and materials suitable for commercial applications. Our wallpapers can meet various fire safety standards required for hospitality and commercial spaces. Please visit our Materials section for detailed fire-resistance specifications, or contact our team to discuss your specific compliance requirements.
Yes, removal characteristics vary by material type. Some of our materials are specifically designed for easy, damage-free removal while others offer permanent installation options. Please check our Materials section for detailed removal instructions and characteristics of each material, or contact our support team for guidance based on your specific installation.
Production typically takes 3-5 business days for our European manufacturing process. Shipping via premium carriers takes 2-7 days depending on location.
Custom projects may require additional production time. International orders may be subject to customs processing.
Custom projects may require additional production time. International orders may be subject to customs processing.
Yes, we deliver to any address specified during checkout, including hotels, restaurants, offices, construction sites, and residential addresses. Special delivery instructions can be provided for project coordination.
Once your order ships, you'll receive tracking information via email. Our customer portal also provides real-time updates on production and shipping status for complete transparency.
We guarantee the quality of our products. If you receive defective or damaged items, we will replace them at no charge. Contact our support team at [email protected] with your order number and detailed description of the issue.
Customer satisfaction is our priority. If you're not completely satisfied with your purchase, contact our support team within 14 days of delivery. We'll work with you to resolve any concerns and ensure your project's success.
Yes, we ship internationally across Europe and selected global destinations. Shipping costs and customs duties vary by location and are calculated at checkout. Express delivery options are available for urgent projects.
We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and bank transfers. For large commercial orders, we also offer net payment terms for qualified businesses.
Absolutely. We use industry-leading SSL encryption and PCI DSS compliance standards. All payment processing is handled through secure, verified payment gateways to protect your financial information.
Please contact our customer service immediately for order changes. Modifications may be possible before production begins. Once manufacturing starts, changes or cancellations may not be feasible due to the custom nature of our products.
Contact our customer support team immediately at [email protected]. We'll expedite a solution, including rush replacement production if necessary, to ensure your project timeline isn't affected.
Yes, we provide sample swatches for all materials and selected designs. This allows you to verify texture, color accuracy, and material quality before placing your full order. Sample orders typically ship within 24 hours.
Absolutely. We offer specialized services for design professionals including trade pricing, project consultation, technical specifications, and priority support. Contact our trade team for partnership opportunities and professional resources.
